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Shipping Policy for Voltixa

Effective Date: May 20, 2026
 

This Shipping Policy explains how Voltixa (“we,” “our,” or “us”) handles order processing, shipping methods, delivery times, and related details for purchases made through our online store.
 

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing times may be extended during:

  • High order volume periods

  • Holidays and weekends

  • Supplier delays or stock availability issues

Once your order has been processed, you will receive a confirmation email with tracking information (if available).
 

2. Shipping Methods and Delivery Time

Voltixa is a dropshipping store. Products are shipped directly from our fulfillment partners and suppliers.

Estimated delivery times are:

  • United States: 7–15 business days

  • International Orders (if applicable): 10–25 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, or high demand periods.
 

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Order weight and size

  • Delivery destination

  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.
 

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email (when available).

Tracking updates may take 24–72 hours to appear after shipment.

If you have not received tracking information, please contact us at bcush626@gmail.com.
 

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

  • Delayed or lost shipments due to incorrect addresses

  • Orders delivered to incorrect or incomplete addresses provided by the customer

If you notice an error in your shipping information, contact us immediately at bcush626@gmail.com.
 

6. Lost, Delayed, or Stolen Packages

Once an order has been shipped, Voltixa is not responsible for:

  • Carrier delays

  • Lost packages marked as delivered

  • Theft or package interference after delivery

If your package is delayed or missing, please contact the carrier first, then reach out to us for assistance.
 

7. Customs, Duties, and Taxes

For international orders, customers may be responsible for:

  • Import duties

  • Customs fees

  • Local taxes

These charges are determined by your local customs authority and are not included in product or shipping prices.
 

8. Shipping Restrictions

Some products may have shipping restrictions depending on destination or supplier limitations. If an item cannot be shipped to your location, you will be notified and refunded if necessary.
 

9. Third-Party Fulfillment

Because Voltixa operates as a dropshipping business, orders may be fulfilled by third-party suppliers and shipping partners. We work with these providers to ensure timely and accurate delivery but cannot fully control their operations.
 

10. Contact Information

If you have any questions about shipping or your order status, please contact us:
 

Voltixa
5000 Houston St.
Dallas, TX 75217
United States

Email: bcush626@gmail.com
Phone: 785-409-3800

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