Refund Policy for Voltixa

Effective Date: May 20, 2026

This Refund Policy outlines the conditions under which Voltixa (“we,” “our,” or “us”) provides refunds, returns, or replacements for products purchased through our online store.

1. General Policy

At Voltixa, customer satisfaction is important to us. If you are not satisfied with your purchase, you may be eligible for a refund, return, or replacement in accordance with the terms below.

Because we operate as a drop-shipping business, some return conditions may vary depending on the supplier.

2. Eligibility for Refunds

You may be eligible for a refund if:

The item is defective or damaged upon arrival
You received the wrong product
The product is significantly different from its description
The item is lost in transit (confirmed by tracking carrier)

3. Return Conditions

To qualify for a return or refund, the item must:

Be requested within 14–30 days of delivery (depending on supplier policy)
Be unused and in original condition
Include original packaging (if applicable)
Include proof of purchase (order confirmation or receipt)

Certain items may not be eligible for return due to supplier restrictions.

4. Non-Refundable Items

Refunds will generally not be issued for:

Items damaged due to customer misuse
Products returned without authorization
Items marked as “final sale” or non-returnable
Shipping costs (unless otherwise required by law)
Delays caused by shipping carriers or customs

5. Refund Process

Once your return request is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may take 5–10 business days depending on your bank or payment provider (including PayPal and credit card providers)

6. Replacements and Reshipments

In some cases, instead of a refund, we may offer:

A replacement item
A reshipment of the correct product
Store credit (if applicable and agreed upon)

7. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company (processing may take time)
Contact your payment provider (e.g., PayPal)
If still unresolved, contact us at bcush626@gmail.com

8. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

Once an order has been fulfilled or shipped, it cannot be canceled and must follow the refund process instead.

9. Chargebacks

We encourage customers to contact us first to resolve any issues before initiating a chargeback.

Unauthorized chargebacks may result in:

Order suspension
Account restrictions
Delays in resolution

10. Contact Information

If you have questions about refunds, returns, or your order status, please contact us:

Voltixa
5000 Houston St.
Dallas, TX 75217
United States

Email: bcush626@gmail.com
Phone: 785-409-3800